5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
I called and spoke to Freedom, She is super knowledgeable as well as professional and had a great attitude when helping!...
I called and spoke to Freedom, She is super knowledgeable as well as professional and had a great attitude when helping! It was so helpful! Truly felt like she cared and knew what she was doing. Sounds like great apartments after I spoke with her and I will be looking into them further!
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By: Azlee Rose
Hi Azlee,
Thank you for the 5-star review! We're thrilled to hear that you enjoyed your recent experience and working with our team. We are dedicated to serving you and hope you’ll choose Riverside Park as the place you call home!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom is one of the most professional and caring leasing agents I’ve ever known. She has such pride and willingness to...
Freedom is one of the most professional and caring leasing agents I’ve ever known. She has such pride and willingness to help people that she goes above and beyond when it comes to helping you find your ideal home. I give her 5 out of 5 stars for sure!
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By: Hillary Bright
Hi Hillary,
It's always our pleasure to assist in any way possible. We hope you'll continue to share the great news about your recent experience with our team!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom Abernathy was very sweet and helped me find my home and I believe she’s the best on the team! I love the area, b...
Freedom Abernathy was very sweet and helped me find my home and I believe she’s the best on the team! I love the area, beautiful! Customer service 10/10.
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By: Mia Thompson
Hi Mia,
Thank you for the 5-star rating! Our team will be thrilled to see your comments, as they work hard to see that our residents are satisfied at all times. Please let us know if we can be of any further assistance.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom is terrific! She is professional, caring, and always customer-oriented — always great to work with and reflectiv...
Freedom is terrific! She is professional, caring, and always customer-oriented — always great to work with and reflective of the complex’s hospitality.
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By: Ty Rossow
Hello Ty,
We are incredibly grateful that you took the time to leave us this outstanding review! Our on-site team at Riverside will be thrilled to learn of your high praise. Thank you for making your home with us.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
I spoke to Freedom on the phone and she was so lovely and professional! She is very knowledgeable and the conversation w...
I spoke to Freedom on the phone and she was so lovely and professional! She is very knowledgeable and the conversation was engaging. I will be looking further into living here!
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By: Isha Patel
Hi Isha,
We're happy to hear that you had such a positive experience with our team! We are dedicating to providing exceptional service and hope you'll make our community the place you call home. Please don't hesitate to reach out if we can be of any further assistance.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
With being new to the area and it being my first time apartment hunting I had probably a thousand questions and Freedom ...
With being new to the area and it being my first time apartment hunting I had probably a thousand questions and Freedom answered every single question I had, thoroughly. She had exceptional customer service and was by far the kindest leasing agents I’ve spoken to during my apartment hunting. She walked me through each lay out and floor plan option riverside park apartments had as well as all the amenities and was extremely patient while helping myself, a first time renter. This complex really has chosen a great staff member!
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By: Kayli Harris
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom’s customer service skills are beyond expectations! Loved working with her!!
Freedom’s customer service skills are beyond expectations! Loved working with her!!
By: Theresa Lam
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom is very friendly and professional!!
Freedom is very friendly and professional!!
By: Alison Harris
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom was so nice! I ended up not signing but if I did it would have been because Freedom made the experience really f...
Freedom was so nice! I ended up not signing but if I did it would have been because Freedom made the experience really fun and the apartments are really lovely. Her name AND this place is really unique and homey
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By: Zarine Cabral
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom does a great job. She is professional and caring. New home . . . New life ??
Freedom does a great job. She is professional and caring. New home . . . New life ??
By: Kingston The Destroyer
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Great place! Freedom is so friendly and helpful.
Great place! Freedom is so friendly and helpful.
By: Lucas Chau
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
Freedom was so helpful with helping me find an apartment! She made my hectic experience so much better!
Freedom was so helpful with helping me find an apartment! She made my hectic experience so much better!
By: auriel thompson
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/13/2020
I love this apartment complex. I love the location, it's close to shopping, and a large park and without alot of traffic...
I love this apartment complex. I love the location, it's close to shopping, and a large park and without alot of traffic. I also love the management at this property. They are knowledgeable, friendly and caring. Lacey the property manager, takes care of any problems I have had in a timely manner and she is very professional. I highly recommend this apartment complex
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By: cindy westlake
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
5.0 out of 5 stars.
Posted On: 10/12/2020
Great Location, Great People! Go see Madison!
Great community to live in. Madison is the best! Go see her if you’re looking for a new apartment, she is very kind and ...
Great community to live in. Madison is the best! Go see her if you’re looking for a new apartment, she is very kind and will answer any questions you may have! Knowledgeable, professional, and friendly; would definitely recommend this place and Madison!
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By: Heather J.
Verified Resident
Source: Property Site
4.5 / 5
4.5 out of 5 stars
overall rating
Maintenance:
4.5 out of 5 stars.
Posted On: 10/12/2020
Maintenance
Maintenance man , Cherod , gets er' done ! Great work !
Maintenance man , Cherod , gets er' done ! Great work !
By: Anonymous
Verified Resident
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/12/2020
Cherod is hands down one of the most genuine people I’ve ever had the pleasure of meeting! He’s driven & his hard work t...
Cherod is hands down one of the most genuine people I’ve ever had the pleasure of meeting! He’s driven & his hard work truly shines!
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By: Sheridan Elsberry
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/12/2020
Asst. Manager Madison Songer was really amazing. She helped me out with many things and really helped me understand ever...
Asst. Manager Madison Songer was really amazing. She helped me out with many things and really helped me understand everything.
Read More about this review
By: Isabel Gordon
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/12/2020
Assistant Manager Madison Songer really took her time to help me out with leasing and pricing! This girl is great at her...
Assistant Manager Madison Songer really took her time to help me out with leasing and pricing! This girl is great at her job!
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By: Briley Phillips
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/12/2020
Awesome place! Cherod in maintenance is great!! Super quick with repairs and very professional
Awesome place! Cherod in maintenance is great!! Super quick with repairs and very professional
By: Leanne Dyer
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/12/2020
Madison Songer the assistant manager is the best! So sweet and very knowledgeable. She gets stuff done!
Madison Songer the assistant manager is the best! So sweet and very knowledgeable. She gets stuff done!
By: Kennedy Young
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/20/2020
By: Jordan Mayfield
Hello Jordan,
We're disappointed to read this review and surprised by your comments, as we always operate with full transparency and never withhold deposits unless it is absolutely warranted. Please know, when part or all of a deposit must be held, for any reason, we provide all residents with a detailed explanation of that reason and the dollar amount to be withheld. If you receive your statement and wish to dispute any of the items billed at the time of move-out, please feel free to reach out to the number below, and we'll be glad to review your statement to ensure you were charged accordingly, per your lease agreement.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/10/2020
Love riverside park, you truly can’t beat the location. The new manager lacey has been great.
Love riverside park, you truly can’t beat the location. The new manager lacey has been great.
By: Chris W
Verified Resident
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/10/2020
Great place to live! Highly recommended
Great place to live! Highly recommended
By: cindy westlake
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/10/2020
By: Kimberly Dean
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/24/2020
I wanted to take a moment and leave a review for a recent maintenance issue I had. I’m a recent resident at Riverside Pa...
I wanted to take a moment and leave a review for a recent maintenance issue I had. I’m a recent resident at Riverside Park. One morning, I woke up to the sound of running water and had found that my water heater tank had cracked and was spewing out water! This was on a weekend as well. I called into the office and requested help. Shortly after my call, the maintenance supervisor, Dennis, showed up. Dennis was AMAZING. He was prompt, professional, and had such a positive attitude even though the issue wasn’t easy and he was being called-in on a weekend. He explained to me what happened, replaced my heater with a brand new one, and did all of this very quickly. It brings me such great peace-of-mind to know that Dennis is the maintenance supervisor for my new apartment. Tremendous props to Dennis and Riverside Park!
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By: Justin Smith
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/12/2020
The staff is wonderful! Having a team of people like the one at Riverside Park is crucial and they really do a great job...
The staff is wonderful! Having a team of people like the one at Riverside Park is crucial and they really do a great job taking care of the residents.
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By: Brian LaRue
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/28/2020
Madison in the office is always the nicest. she remembers peoples names and apt numbers. The maintenance team has so far...
Madison in the office is always the nicest. she remembers peoples names and apt numbers. The maintenance team has so far been efficient since I moved in 6 months ago. I've enjoyed my stay so far!
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By: Tamara Thomas
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/21/2020
My daughter Madison moved into Riverside back in 2018 and we had complete confidence in moving her there. She has had a ...
My daughter Madison moved into Riverside back in 2018 and we had complete confidence in moving her there. She has had a great experience there as a resident and an even better time as the assistant manager at Riverside Park. If you are in the market for an apartment go see Madison the assistant manager.
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By: STEVEN SONGER
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
Madison the assistant manager is very helpful and it is a beautiful location and all the staff is very knowledgable.
Madison the assistant manager is very helpful and it is a beautiful location and all the staff is very knowledgable.
By: Guadalupe Tapia
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
I moved to Riverside back in October of 2018, I was just a resident at the time and absolutely loved it, location was cl...
I moved to Riverside back in October of 2018, I was just a resident at the time and absolutely loved it, location was close to everything I needed and the quiet location is a nice get away. I am the assistant manager now, loving all the people I get to help and work with daily. Portia the manager has been a great leader and she truly knows her stuff.
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By: Madison Songer
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
This is a beautiful apartment community! It is close to so many things! The assistant manager, Madison, is FANTASTIC. Su...
This is a beautiful apartment community! It is close to so many things! The assistant manager, Madison, is FANTASTIC. Super knowledgeable of the area and the community. She was a great help!
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By: Kadie Waddle
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
The Assistant Manager Madison is always so helpful! What a great apartment complex!
The Assistant Manager Madison is always so helpful! What a great apartment complex!
By: Matthew Songer
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
The Assistant Manager Madison was so helpful and answered all my questions! What a great apartment complex! Close to dow...
The Assistant Manager Madison was so helpful and answered all my questions! What a great apartment complex! Close to downtown and the Gathering place. I love being in Tulsa but by being close to the river it's so much quieter!
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By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
I moved to Riverside back in October of 2018, I was just a resident at the time and absolutely loved it, location was cl...
I moved to Riverside back in October of 2018, I was just a resident at the time and absolutely loved it, location was close to everything I needed and the quiet location is a nice get away. I am the assistant manager now, loving all the people I get to help and work with daily. Portia the manager has been a great leader and she truly knows her stuff.
Read More about this review
By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/12/2020
Great apartments to live in. Dennis, the lead maintenance guy, came out and looked at my water heater and not only expla...
Great apartments to live in. Dennis, the lead maintenance guy, came out and looked at my water heater and not only explained what he was doing, but replaced parts that may have given me issues.
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By: Mica Manticore
Hi Mica,
We are thrilled to have provided you with such a positive experience! It's always our goal to provide the highest level of service to all of our residents, and we hope to continue serving you in the years to come. Thank you for sharing!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/3/2020
I was apartment hunting for a while , getting ready to transition from one state to another. I came across a apartment c...
I was apartment hunting for a while , getting ready to transition from one state to another. I came across a apartment complex I thought was great, but it wasn’t at all ( not going to say any names ) yet I had already committed by filling out the paperwork online . Next day I met with Aretha at riverside and told her about my situation , she worked her magic and was able to get me out of that sticky mess . She was so helpful, kind, understanding and very detail oriented in answering all of my questions. I was given a great tour of the complex , for sure there wasn’t a doubt in my mind that I was at the right place. The process was exhausting due to my own faults, but Aretha was very patient and understanding every step of the way. I like all the amenities and the security. I like that they also offer package concierge, so that I am confident that all my packages are safe and will be there when I get home. Everyone is courteous and I love the location. I also like that there is a balcony and especially the fact that there is a washer/dryer in the unit as well. Overall, I would definitely refer this place to anyone and anyone would be lucky to live here!
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By: craig joseph
Hi Craig,
We're thrilled to hear you found our staff to be so supportive during your experience at Riverside Park. Thank you for the recommendation and for making our community the place you call home!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/3/2020
I was apartment hunting for a while , getting ready to transition from one state to another. I came across a apartment c...
I was apartment hunting for a while , getting ready to transition from one state to another. I came across a apartment complex I thought was great, but it wasnt at all ( not going to say any names ) yet I had already committed by filling out the paperwork online . Next day I met with Aretha at riverside and told her about my situation , she worked her magic and was able to get me out of that sticky mess . She was so helpful, kind, understanding and very detail oriented in answering all of my questions. I was given a great tour of the complex , for sure there wasnt a doubt in my mind that I was at the right place. The process was exhausting due to my own faults, but Aretha was very patient and understanding every step of the way. I like all the amenities and the security. I like that they also offer package concierge, so that I am confident that all my packages are safe and will be there when I get home. Everyone is courteous and I love the location. I also like that there is a balcony and especially the fact that there is a washer/dryer in the unit as well. Overall, I would definitely refer this place to anyone and anyone would be lucky to live here!
Read More about this review
Source: APARTMENT GUIDE
4.3 / 5
4.3 out of 5 stars
overall rating
Posted On: 1/15/2020
Great staff, great customer service, very profecional and they keep your best interest in mind. Aretha R. helped me get ...
Great staff, great customer service, very profecional and they keep your best interest in mind. Aretha R. helped me get into the unit I was looking for and was very helpful and informative. Im very happy.
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By: Anonymous
Hello,
We're happy to hear you found our staff to be so supportive during your experience at at Riverside Park. Thank you for the wonderful review!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/14/2020
Madison is awesome! Her and Aretha did a wonderful job helping me decide which apartments were going to be the best home...
Madison is awesome! Her and Aretha did a wonderful job helping me decide which apartments were going to be the best home for me. They have gone above and beyond to fix any issues and even bought me a welcome mat to get my place started! Really happy I chose this place.
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By: Summer Brown
Hi Summer,
Thank you for your kind words and for sharing this outstanding review! Customer service is always our top priority, so we are delighted to hear our team has taken great care of you, and we are thrilled that you have selected Riverside Park as the place you call home!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/14/2020
Thank you Denise for all your hard work and fixing problems in a timely manor!
Thank you Denise for all your hard work and fixing problems in a timely manor!
By: Billie Barrett
Hi Billie,
Thank you for leaving this wonderful review! We're proud to hear our staff has provided you with exceptional service, and we hope you will continue to make your home with us in the years to come!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
